Legal
Privacy Policy
Last updated August 11, 2026. This policy explains what information we collect through acendia.us — including the client portal and account features — and how it's used.
Information we collect
From website visitors: when you submit a form on acendia.us (such as the Free SEO Audit or Contact form), we collect the information you provide directly — name, business name, email address, phone number, website URL, location, industry, and any details you share about your marketing challenge.
From registered account holders: if you create an Acendia account, we additionally collect your account credentials (handled by our authentication provider, Supabase — we never store your password ourselves), business details, website and marketing information, campaign goals, and any files, messages, or support requests you submit through the client portal.
Payment information: when you subscribe to a paid plan, payment is processed by our third-party payment providers — Stripe, PayPal, and/or Wise. We do not collect or store your full card number or bank credentials ourselves; those remain with the payment provider. We retain transaction identifiers, subscription status, invoice records, and billing history needed to manage your account.
How we use it
We use submitted information to respond to your inquiry, prepare requested audits, deliver the services you've subscribed to, operate your client portal account, process payments, communicate about your campaign, and, where you've consented, follow up about our services. We may store information in a customer relationship management (CRM) system for these purposes.
Analytics and cookies
This site may use standard analytics tools (such as Google Analytics and Google Tag Manager) to understand aggregate site usage, and authentication cookies to keep you signed in to the client portal. You can control non-essential cookies through your browser settings; authentication cookies are required for the portal to function.
Data sharing
We do not sell your personal information. We share information with the service providers who help us operate our business and are bound by confidentiality/data-processing obligations, including our authentication and database provider (Supabase), payment processors (Stripe, PayPal, Wise), and CRM/communication tools.
Data retention
We retain account, campaign, and billing records for as long as your account is active and for a reasonable period afterward for legal, accounting, and record-keeping purposes. Cancelling a subscription does not delete your historical reports, invoices, or campaign records — see our Terms of Service for how cancellation is handled.
Your choices
You may request access to, correction of, or deletion of your personal information, or request deletion of your account, by contacting us through the Contact page. Some information may be retained where required for legal, tax, or accounting purposes even after an account deletion request.
Changes to this policy
We may update this policy from time to time. Material changes will be reflected by an updated "last updated" date at the top of this page.